You chose private support, so you don't wait in a general inbox. You have your own specialist, and every message you send goes straight to her.
Hello, and welcome.
I'm Mitch, Selavra's lead ritual specialist. I know the Selavra ritual better than anyone on our team, and from today I'm your personal contact.
Whatever you want to ask about your bracelet, your ritual, or your order, bring it to me. I read every message myself and answer you personally. No question is too small.
Mitch
It went straight to her, not a general inbox.
Thank you for writing to me. Whatever you asked, big or small, you'll have a real answer from me soon.
Mitch
Your message goes directly to her.
Prefer email? Write to mitch@selavra.com